--- title: A stalled platform implementation, brought live | Dovetail Creative description: How a global investors' association got a stalled membership platform implementation back on track and live. image: https://www.dovetailcreative.co.uk/hubfs/Case%20Studies/Dovetail%20Graphic.jpg --- [Skip to the main content.](https://www.dovetailcreative.co.uk/a-stalled-platform-implementation-brought-live#main-content) [![Dovetail Logo RGB\_white](https://www.dovetailcreative.co.uk/hs-fs/hubfs/website%20assets/logos/Dovetail%20Logo%20RGB_white.png?width=4601&height=2335&name=Dovetail%20Logo%20RGB_white.png "Dovetail Logo RGB_white")](https://www.dovetailcreative.co.uk/?hsLang=en-gb) [![Dovetail white logo](https://www.dovetailcreative.co.uk/hs-fs/hubfs/website%20assets/logos/Dovetail%20Logo%20RGB_white.png?width=588&height=164&name=Dovetail%20Logo%20RGB_white.png "Dovetail white logo")](https://www.dovetailcreative.co.uk/?hsLang=en-gb) - [Marketing](https://www.dovetailcreative.co.uk/marketing) - [Events](https://www.dovetailcreative.co.uk/events) - [Membership](https://www.dovetailcreative.co.uk/membership) - [Membership AI](https://www.membershipai.co.uk/) - [Membership Radar](https://2funtv.share-eu1.hsforms.com/2ZGYE_Gs6Ss-xFxvxqSKVNg) - [Membership IMPACT Week](https://www.dovetailcreative.co.uk/membership-impact-week) - [Power hours](https://www.dovetailcreative.co.uk/power-hours) - [Resources](https://www.dovetailcreative.co.uk/resources) - [Dovetail Studio](https://www.dovetailcreative.co.uk/dovetail-studio) - [On the Record](https://www.dovetailcreative.co.uk/on-the-record) - [Our Work](https://www.dovetailcreative.co.uk/our-work) Toggle Menu Toggle Menu - [Marketing](https://www.dovetailcreative.co.uk/marketing) - [Events](https://www.dovetailcreative.co.uk/events) - [Membership](https://www.dovetailcreative.co.uk/membership) - [Membership AI](https://www.membershipai.co.uk/) - [Membership Radar](https://2funtv.share-eu1.hsforms.com/2ZGYE_Gs6Ss-xFxvxqSKVNg) - [Membership IMPACT Week](https://www.dovetailcreative.co.uk/membership-impact-week) - [Power hours](https://www.dovetailcreative.co.uk/power-hours) - [Resources](https://www.dovetailcreative.co.uk/resources) - [Dovetail Studio](https://www.dovetailcreative.co.uk/dovetail-studio) - [On the Record](https://www.dovetailcreative.co.uk/on-the-record) - [Our Work](https://www.dovetailcreative.co.uk/our-work) [Instagram](https://www.instagram.com/dovetail_creative_ltd) [Linkedin](https://www.linkedin.com/company/dovetail-creative-ltd) [YouTube](https://www.youtube.com/@DovetailCreative) #### CASE STUDY | A GLOBAL INVESTORS' ASSOCIATION # A stalled platform implementation, brought live. ### **20** Organisations joined the new entry tier within months of launch. **SECTOR** Global professional association for investors **SERVICES** Data, membership operations **HOW WE WORKED** Deliver ## The challenge The association's new membership platform implementation had stalled. Issues were piling up, nobody had a complete list of what was outstanding, and the team could not get the full benefit of a system they had already paid for. ## What we did - Took over the implementation and reviewed the platform end to end. - Produced a complete list of outstanding issues, prioritised by impact on members and the team. - Built an action plan with the platform supplier and worked through it to go-live. ## Analyse Your Data #### Use our free scorecards below for an analysis of your data ![Engagement](https://www.dovetailcreative.co.uk/hs-fs/hubfs/Case%20Studies/Engagement.jpg?width=1920&height=1080&name=Engagement.jpg) ##### Engagement Health Score This Scorecard has been designed to show you where you stand when it comes to engaging your members. 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