GIN (the Guidelines International Network) is a Scottish Charity, founded in 2002 to lead, strengthen and support collaboration within the guideline development, adaptation and implementation community.   Our vision is simple “Trustworthy and accessible guidance for better health”.   
 
Post: GIN Membership Manager 
 
Job Purpose: Working within the GIN Secretariat, this role is a pivotal position within the small team that manages the organisation and supports our members.  
 
As a membership organisation, GIN has members all around the world - our role is to provide a network and partnerships for them and support them in reducing duplication of effort in guideline development.  We have several Working Groups and Regional Communities, which work together to produce toolkits and publications among other products, as well as providing a forum for discussions and opportunities to present webinars. For more detailed information, visit www.g-i-n.net  
 
The postholder has responsibility for co-ordinating the Membership Committee, a sub-committee of the GIN Board, chaired by a Trustee, producing accurate committee meeting minutes, managing the membership and financial administration as well as providing support in the planning of the annual conference and managing the annual award process. 
 
Overview of GIN Secretariat: The secretariat is a small team, which provides the management, co-ordination and administrative support to deliver the GIN strategy, as well as service to our members.  All core team members support the Board and committee meetings from planning through to providing draft minutes to the chair.  The secretariat team members are home-based in Scotland and meet 3 – 4 times annually. The secretariat implemented a membership management platform in 2020 and delivered a new website and rebrand early in 2021. In 2023 we implemented Convene Board software. The GIN team, while all based remotely, are in frequent contact through Microsoft Teams, providing a supportive environment. 
 
Description of core responsibilities: 
 
Membership 
Actively managing the relationship with members, through ongoing communication 
First point of contact for member enquiries 
Managing the member application journey including communication of new members to the membership committee 
Ongoing member administration 
Supporting member engagement including through GIN Connect, the membership management platform 
Managing the annual invoicing process, including report generation through Xero 
Managing the annual member award process, including supporting the award committee 
Assisting members with their library and registry entries in the GIN Library 
Assisting with the development and maintenance of project plans related to the management of membership projects  
Collating membership data and drafting reports and presentations  
Outreach to potential new member organisations 
 
Committee meetings 
Arranging international membership committee meetings via various online platforms including Microsoft Teams and Convene Board software 
Working with committee chair to support with preparation of agendas, minutes and drafting other papers required for meetings 
Preparing membership statistics & reports for both the membership committee meetings and the Board meetings 
 
Annual General Meeting & Conference 
Managing the GIN membership booth at international conferences, interacting with members and potential members 
Organising and supporting the Annual General Meeting  
Managing all formal membership communication around elections and voting 
 
Skills, attributes, and experience: 
 
Experience of working within a membership organisation or professional association  
Knowledge & understanding of recruitment and retention strategies for membership organisations 
English native level speaker 
Excellent communication skills, written and verbal 
First class organisational and interpersonal skills 
Experience of working in a busy support department with a strong focus on customer service 
Well-developed information management/knowledge management skills 
Proven analytical and presentation skills 
Proven problem solving skills 
Self-starter with the ability to work remotely from a team using own initiative 
Financial administration would be an advantage, but not essential 
Willingness and ability to travel to annual conference is a prerequisite 
 
 
Qualifications 
Minimum level of Higher English 
Formal business administration or similar qualification, preferably to degree level  
Microsoft super-user training would be advantageous 
 
 
Key relationships: 
 
Reporting to the Chief Executive Officer 
Regular contact with members 
Working closely with the office support staff and Conference Project Manager as part of the secretariat team 
Regular contact with the Chair of the GIN Membership sub-committee and GIN award committee